How a Logistics Company Optimized Its Supply Chain with Enterprise Software: A 2026 Case Study

Coastal Logistics faced mounting operational complexity with fragmented systems. After implementing integrated enterprise software on Informat, they reduced operational costs by 25% and improved on-time delivery from 91% to 98%.

The Starting Point

Shipment planning used spreadsheets. Carrier management involved phone calls and emails. Client visibility was limited to periodic reports. The operations team was stretched handling exceptions that better systems could prevent.

The Solution

Coastal built an integrated logistics platform with intelligent shipment planning, automated carrier management, a real-time client portal, and operational analytics. The platform was built incrementally over 12 months, each phase delivering immediate value.

The Results

Operational costs reduced by 25%. On-time delivery improved from 91% to 98%. Client portal adoption reached 85%. The platform helped win major new clients. Exception handling time reduced by 60%.

Conclusion

Mid-size logistics providers can compete on technology with larger competitors. Integrated operations, real-time visibility, and client self-service create competitive advantage that drives revenue growth.